Frequently Asked Questions
(For information on adjustments due to COVID-19, click here)
What is CHD Warrior?
CHD Warrior is your #1 shop for Congenital Heart Disease Awareness gear, and we are committed to providing excellent customer service and quality products. We firmly believe that more awareness leads to more funding for research, which in turn results in a better outlook for all patients affected by CHD.
I heard that 10% of net proceeds are used to support a nonprofit organization that supports CHD?
You heard correctly! Each year, we take 10% of the net proceeds from all sales and use them to support a non-profit organization that helps promote CHD awareness and research. For the time being, we have chosen to support Intermountain Healing Hearts, a nonprofit focused on providing support for families of children and adults with congenital heart defects and childhood onset heart disease in Utah and the Intermountain West. (Check them out here!)
Is it really FREE Standard Shipping anywhere in the United States?
Yes! Just add your items to the cart as you normally would, and the free shipping code will be automatically applied at checkout. How awesome is that? No minimum purchase necessary!
Do you ship internationally?
We ship to most countries in the world, however there is an $8.00 flat rate shipping charge per order, and you may be subject to additional customs or import tax fees that are beyond our control. Please allow additional time for the items to arrive, as most of our items ship from within the United States.
How long does it normally take to receive my items after I place my order?
Most of our items arrive within 7-10 business days after your order is placed, if being shipped within the continental US (though many arrive much sooner!). International orders average between 10-15 business days. Please allow additional time during holiday and peak seasons.
I only received part of my order. Where's the rest of it?
Because we work with multiple print providers, some items in your order may be shipped from different locations, and arrive at different times. Please allow sufficient time for all your items to arrive. If you are getting worried, feel free to reach out to us and we'll do our best to help you out!
I'm organizing a Heart Walk. Do you offer discounts for bulk T-Shirt orders?
Yes! Reach out to us at firstname.lastname@example.org with the details on the exact shirt, sizes, and quantity, and we can get you a custom quote! We also offer bulk orders on decals.
What if I get my order, and it doesn’t fit?
Well now, that's not good! Of course, we strongly suggest verifying the sizing before you order - some of our items run small (these are noted in the product descriptions), and some are unisex, etc. That being said, we understand how frustrating that can be to wait for your new favorite shirt, only to find that it doesn't fit. If that happens, now worries! Just contact us at email@example.com within a week of receiving your order so we can help you set up an exchange! We’ll provide you with the return shipping address, and once we receive your item, we’ll ship out a new one at no extra charge to you.
What if I have additional questions, comments, or concerns?
If you have any questions, comments, or concerns regarding any of our products or services, we'd love to hear them! Contact us directly here or email us at firstname.lastname@example.org. You can also feel free to message us through our Facebook or Instagram!